Terms of Service

Effective Date: May 21, 2026

Welcome to Dawr, a multi-tenant point-of-sale platform and mobile application owned and operated by Lailen Consulting Pvt Ltd.

By downloading, installing, accessing, or using the Dawr application, web portal, and associated services , you  agree to be bound by these Terms of Service. If you are entering into these Terms on behalf of a business, company, or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, do not install or use the Service.

1. Description of Service

Dawr provides multi-tenant point-of-sale (POS) software, inventory tracking, checkout processing, and invoice generation tools. The Service is designed to interface with third-party mobile and desktop hardware, including but not limited to Bluetooth/USB thermal receipt printers, label printers, and device cameras for barcode scanning.

2. Account Registration, Tenants, and Security

  • Account Creation: To utilize the Service, you must register for a business account. You agree to provide accurate, current, and complete profile and account data (such as name, email address, and phone number).
  • Tenant Responsibility: As a tenant on our multi-tenant application, you are entirely responsible for all transactions, sales records, and activities that occur under your specific store instance or business profile.
  • Credential Security: You are responsible for safeguarding the credentials used to access the Service. You must immediately notify us at contact@dawr.in if you suspect any unauthorized access or breach of security.

3. Hardware, Permissions, and Device Utilization

To execute core point-of-sale features, Dawr requires specific hardware interactions and device permissions. By using the app, you acknowledge and authorize the following operational workflows:

  • Camera & Media Access: Used strictly to scan product barcodes during checkout and inventory management, and to upload custom product images.
  • Bluetooth & Location: Location access is utilized solely to discover and pair with local Bluetooth thermal receipt or label printers as required by mobile operating system standards.
  • USB Connections: Used to stream raw print data to connected hardware receipt printers.
  • Hardware Failures: The Company is not responsible for any transactional delays, missed print jobs, or hardware malfunctions caused by external receipt printers, scanning devices, or wireless connectivity drops.

4. User Content and Business Identifiers (GSTIN / Licenses)

  • Operational Control: You retain all rights, ownership, and responsibility for the data, inventory records, sales totals, customer lists, and invoice histories that you input into the Service.
  • Optional Business Identifiers: You may optionally input business identifiers, including your Goods and Services Tax Identification Number (GSTIN), business licenses, or local registration data to customize your receipts.
Important Disclaimer: The Company acts strictly as a passive conduit for rendering user-entered text. We do not independently verify, look up, audit, or validate your GSTIN, licensing status, or tax categorization. It is your sole responsibility to ensure that all financial, business, and tax details displayed on your generated invoices comply with regional laws.

5. Compliance with Tax and Regional Laws

  • Tax Accuracy: You are exclusively responsible for calculating, configuring, reporting, and remitting the correct sales taxes, composition taxes, or any other regional levies generated through your transactional records.
  • Audit Readiness: While Dawr facilitates data tracking and reporting structures, it does not constitute legal, financial, or formal tax advice. You must verify that your use of the POS software aligns with your local statutory financial auditing guidelines.

6. Prohibited Uses

You agree not to engage in any of the following prohibited activities:

  • Using the Service for any illegal, fraudulent, or unauthorized commercial activities.
  • Violating, circumscribing, or attempting to breach the security, isolation, or data boundaries of other tenants on the multi-tenant platform.
  • Modifying, reverse-engineering, decompiling, or extracting the source code of the Dawr application.
  • Inputting false, deceptive, or intentionally fraudulent transactional ledger entries.

7. Account Closure and Data Deletion

  • Termination by You: You may terminate your account at any time. This can be executed directly inside the app (Menu > Profile > Delete Account) or by emailing a formal request to contact@dawr.in.
  • Data Erasure Timeline: Upon account closure, your active user profile, tenant configurations, and operational store records will be securely scrubbed from our live database servers within thirty (30) days, in compliance with Google Play Developer policies.
  • Statutory Auditing Exceptions: As outlined in our Privacy Policy, historical transaction ledger lines may be permanently retained in an anonymized, unlinked, or archived format exclusively to satisfy ongoing statutory financial auditing and regional tax compliance laws.

8. Intellectual Property Rights

All right, title, and interest in and to the Service—including the Dawr software architecture, design interfaces, logos, brand assets, and proprietary features—remain the exclusive property of Lailen Consulting Pvt Ltd. These Terms do not grant you any ownership rights or intellectual property rights over the underlying software core.

9. Limitation of Liability and "As-Is" Disclaimer

  • "As-Is" Service: The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied.
  • No Absolute Security Guarantee: While communications between the Dawr application and our backend database are fully encrypted using SSL/TLS HTTPS protocols, you acknowledge that no electronic transmission or cloud storage infrastructure is entirely infallible.
  • Limitation of Damages: To the maximum extent permitted by applicable law, Lailen Consulting Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including but not limited to loss of profits, revenue, business data, inventory value, or goodwill—arising out of or connected to your use of, or inability to use, the Service.

10. Governing Law & Dispute Resolution

These Terms and your relationship with Dawr shall be governed by and construed in accordance with the laws of the jurisdiction in which Lailen Consulting Pvt Ltd is registered, without regard to conflict of law principles. Any legal disputes or claims arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts in that region.

11. Modifications to the Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide a prominent notice within the application or via your registered email address before the new terms take effect. Your continued use of Dawr after any adjustments become effective constitutes your definitive agreement to the revised Terms.

12. Contact and Administrative Information

If you have any administrative inquiries or legal questions regarding these Terms, please contact us directly:

Lailen Consulting Pvt Ltd
Website: dawr.in
Email: contact@dawr.in