Privacy Policy

Effective Date: May 20, 2026

1. Information We Collect

When you use our application, we may collect the following specific information to provide, manage, and secure our multi-tenant point-of-sale services: 

  • Profile & Account Data: Name, email address, phone number, and account access credentials.
  • Transactional Data: Payment and billing details, inventory tracking records, sales totals, and invoice histories. 
  • Terminal & Session Identifiers: To link individual transactions to the correct terminal hardware and secure active sessions, we generate a persistent unique anonymous installation ID (UUID) and check basic hardware attributes, specifically the device platform type (iOS/Android/Web) and hardware model name.

Device Permissions & Functional Justification:

To interface with point-of-sale hardware and manage checkout flows, our application requests access to specific device features. We process this access strictly to execute core app features: 

  • Camera & Media Access: Used to scan product barcodes for inventory management and checkout processing. We also request access to your device's media library (images) strictly to allow you to upload and assign custom product photos to your inventory items.
  • Bluetooth & Location Permissions: Location permission is requested solely to comply with standard mobile operating system requirements for discovering and pairing with local Bluetooth thermal receipt or label printers. We do not track, collect, or store your physical GPS coordinates or location history.
  • USB Connections: Used strictly to interface and stream raw print data to connected hardware receipt printers.
  • Optional Business Identifiers (GSTIN & Licenses): If you choose to display tax or regulatory details on your invoices, you may optionally input business identifiers such as a GSTIN, business license numbers, or registration data. This information is handled strictly as user-entered text settings for receipt customization and profile completion; we do not independently verify, look up, or utilize these records beyond rendering them on your generated point-of-sale documents.
  • Optional Customer Contacts: Used if you explicitly choose to import existing contacts from your device's address book into your local customer directory for faster invoicing, or to save newly created customer profiles directly back to your device's native contacts list.

2. How We Use Your Information

  • We process your data strictly to execute core point-of-sale features, specifically to:
  • Provide, operate, and sync your inventory and checkout transaction logs.
  • Verify account identity to secure active business terminal login sessions.
  • Generate and deliver transaction receipts and invoices for your customers.
  • Comply with all applicable financial, accounting, and regional tax reporting obligations.

3. Third-party Services

We do not use third-party analytics, advertising networks, or user behavioral tracking services. Your system usage remains private. 

4. Data Sharing

We do not sell, rent, or trade your personal or business transaction data to advertising networks. We may transfer relevant data to trusted service providers strictly to maintain our cloud infrastructure (such as secure database and cloud hosting servers) or to execute core point-of-sale actions you initiate (such as processing terminal card payments). All service providers are bound to strict confidentiality contracts and are prohibited from using your data for any unauthorized purposes.

5. Data Security

We are committed to protecting your business data and employ standard best practices to safeguard your information. All communication between the Dawr application and our backend database servers is encrypted in transit using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) HTTPS protocols. 

We restrict system access internally to protect customer records from unauthorized disclosure, alteration, or destruction. However, please be aware that no method of electronic transmission over wireless networks or cloud storage infrastructure is entirely flawless, and we cannot guarantee absolute, impenetrable security.

6. Data Retention

We retain your account profile and point-of-sale data for as long as your Dawr business account remains active to ensure continuous access to your sales logs, inventory tracking, and invoice history. We also retain transaction metadata as required to comply with statutory financial auditing and tax reporting laws. When data is no longer operationally required or when an account deletion process is fully finalized, information is securely scrubbed from our live database servers or permanently anonymized.

7. Account and Data Deletion (Google Play Compliance)

Dawr provides users with full control over their business and personal records. If you wish to permanently close your account and remove your data from our systems, you may request deletion through any of the following channels:

  1. In-App Deletion: Navigate to the bottom navigation bar and tap the Menu icon (Hamburger icon), select Profile, and tap the Delete Account button located at the bottom of your profile settings view.
  2. Direct Support Email: Submit a formal account closure request from your registered email address directly to contact@dawr.in.


Upon initiating or requesting deletion, your active user profile, tenant configurations, and operational store records will be securely scrubbed from our live database servers within 30 days. Please note that historical transaction ledger lines may be retained in an anonymized, unlinked archive format exclusively to satisfy statutory financial auditing and regional tax compliance laws.

8. Your Rights and Data Control

Regardless of your location, Dawr respects your right to control your business records and personal data. You maintain the right to:

  • Access the personal information we hold about your business account.
  • Request corrections or updates to inaccurate or outdated profile information.
  • Request the complete restriction, erasure, or deletion of your records (subject to the provisions outlined in Section 7).


To exercise any of these operational privacy rights, please contact us directly at contact@dawr.in. We respond to all valid verification and data management requests within a reasonable standard business timeframe.

Children's Privacy (COPPA Compliance)

Our point-of-sale services are strictly designed for commercial business operations and are not directed to, marketed to, or intended for use by children under the age of 13. We do not knowingly or intentionally collect personal data from children. If you are a parent or guardian and believe that a child has inadvertently accessed our service or provided personal identifiers to our database, please contact us immediately at contact@dawr.in, and we will permanently purge the information from our systems.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, hardware integration, or regulatory changes. Material adjustments will be explicitly communicated via a prominent notice inside the application or sent directly to your registered email address. Continued use of Dawr after policy modifications are posted constitutes active acceptance of the updated terms and data processing workflows.

10. Contact Us

If you have questions, concerns, or administrative requests regarding this Privacy Policy, please contact our data supervisor:

Lailen Consulting Pvt Ltd
Website: dawr.in
Email: contact@dawr.in